Send Us a DVA Community Nursing Referral. We Take It From There.

Carehaven is a DVA contracted Community Nursing provider accepting referrals across Melbourne's north to Greater Bendigo. Send us a valid referral and we confirm receipt the same business day, check eligibility, contact the veteran and arrange the RN assessment promptly.

Under DVA, referrals are sent directly to the provider the referrer chooses — care can commence once a valid referral and eligibility check are in place. Nominate Carehaven and your veteran patient stays close to home with a local, credential-ready nursing team.

Send a Secure DVA Referral →

Confidential. Clinician-to-clinician. Please provide patient initials only on this form — we collect full identifying details securely once we confirm receipt.

Refer a veteran — 2 minutes

Your role* GP Hospital discharge planner Treating hospital doctor Nurse practitioner Palliative care team RSL / veteran organisation Other

Service needed* Wound care Medication support Diabetes care Continence / catheter / stoma care Personal care (following clinical assessment) Palliative support Post-discharge nursing Multiple / not sure — please assess

Urgency* Routine Within 48 hours Urgent — post-discharge today

Submit Referral Notification →

Attach the completed DVA D9389 Community Nursing referral form (PDF) →, or send it securely to our clinical intake once we confirm receipt. This form notifies our intake team — no clinical details beyond what you enter here are transmitted.

🔒 Confidential clinician-to-clinician referral. Same-business-day confirmation. Patient initials only on this form.

Why refer your veteran patients to Carehaven

• A DVA contracted Community Nursing provider — referrals come straight to us, and funded Community Nursing can only be delivered by a contracted provider.
• Local RN assessment in the veteran's own home — across Melbourne's north, Mitchell, the Macedon Ranges and Greater Bendigo.
• Same-business-day confirmation of receipt — you know the referral landed, with clear next steps.
• A named clinical contact — a real clinician who knows the case, not a call-centre queue.
• After-hours and escalation arrangements — so a deteriorating veteran isn't left waiting for Monday.
• Continuity of worker — the same trusted faces returning to the veteran's home wherever possible.

Community Nursing services we deliver in the home

Delivered under the DVA Schedule of Fees following clinical assessment, in the veteran's own home across the corridor.

• Wound care
• Medication support
• Diabetes care
• Continence, catheter and stoma care
• Personal care following clinical assessment
• Palliative support
• Post-discharge nursing
• Coordinated Veterans' Care (CVC) support where applicable

Where we take referrals

One connected corridor — starting at our registered Victorian outlet and running north. Local pods mean a nurse close to the veteran, not a long-distance visit.

1. Northern metro Melbourne

• Donnybrook
• Craigieburn
• Epping
• Whittlesea

2. Mitchell & Macedon Ranges

• Wallan · Kilmore · Seymour
• Gisborne · Woodend · Kyneton
• Riddells Creek · Romsey

3. Greater Bendigo

• Bendigo & surrounds
• Expanding as local pods prove out
• Ask us about a specific locality

Referring for a veteran just outside these areas? Ask us — we confirm coverage on a case-by-case basis before accepting.

How a referral moves — from your desk to care commencing

You refer. Send the notification above and attach the D9389 form, nominating Carehaven as the provider.

Same-business-day confirmation. Our clinical intake confirms receipt so you know the referral has landed.

Eligibility check. We verify DVA eligibility and entitlement before any care is arranged.

Veteran contacted. We reach out to the veteran (and carer/family where relevant) to arrange a suitable time.

RN assessment. A local registered nurse assesses need in the veteran's own home and sets the care plan.

Care commences. Nursing begins under the DVA Schedule of Fees, with a named contact you can reach at any point.

CLINICAL
INTAKE

A named clinical contact — and after-hours cover

Every referrer gets a direct line to the clinician managing intake — not a general enquiries inbox. For urgent post-discharge referrals or a deteriorating veteran, use our escalation number and we will respond outside standard hours.

Clinical intake: Carehaven Clinical Intake · Phone: 1300 310 605 · Secure referral: admin@carehaven.com.au · After-hours escalation: 1300 310 605

Need facility shift cover instead? See Carehaven's aged-care RN coverage →

The referral pathway at a glance

Referral (D9389)

→

Eligibility check

→

RN assessment

→

Care begins

→

Ongoing review

Same day

business-day referral confirmation

84 / 28

core visits per 28 days before an Exceptional Case

RN-led

assessment & care planning

National

DVA Community Nursing area of supply

A de-identified example: complex care, kept safely at home

An elderly veteran with complex, high-intensity needs — multiple wounds requiring regular clinical dressing, continence management and cognitive decline — wished to remain in his own home rather than move into residential care. Carehaven completed a registered-nurse assessment and an individualised care plan, then delivered coordinated nursing across the day: clinical wound care with scheduled review, continence support, monitoring of sleep and wellbeing, GP liaison, and a documented RN report after every visit with structured incident management.

Because his needs exceeded the standard Community Nursing visit thresholds, Carehaven prepared and secured a DVA Exceptional Case approval, so his funded care could continue at the level he genuinely required. He continued to receive safe, coordinated clinical care at home, with continuity and registered-nurse oversight.

Identifying details (name, location, dates and clinical specifics) have been withheld for privacy. Shared as a de-identified illustration only — confirm client/representative consent before publishing.

Referrer resources

📄 One-page DVA referral checklist (print / save as PDF) → How to refer a veteran for DVA Community Nursing → Who can refer to DVA Community Nursing? → What DVA Community Nursing can cover at home → What happens after you refer a veteran → DVA community nursing after hospital discharge → DVA palliative nursing support at home → Why providers & referrers choose Carehaven → Why organisations change to Carehaven (the transformation) →