The Carehaven difference

Most agencies compete on rate and a bigger database. We compete on something procurement managers actually value: reliable local coverage, clinical governance and one accountable team. Here's what that means in practice.

to 2029

NDIS registered (4 Mar 2029)

National

DVA Community Nursing area of supply

RN-led

registered-nurse leadership & governance

24/7

coordinator support

Reasons to choose Carehaven

• Local worker pods, not a distant database (the Carehaven Local Coverage Model™). We staff by region — small, local pools of nurses and care workers — so you get familiar faces, better-briefed response and continuity, instead of whoever is nearest on a state-wide list.
• Registered-nurse leadership and clinical governance. Care is assessed, planned and overseen by registered nurses. For clinical and high-intensity work, the question isn't "who's available" — it's "who has the nursing governance to do this safely."
• Genuine DVA Community Nursing capability. A contracted DVA Community Nursing provider with a national area of supply — we accept referrals directly, confirm the same business day, and manage complex cases through the DVA Exceptional Case pathway when needs exceed the standard.
• NDIS registered to March 2029. Including Community Nursing Care and High-Intensity Daily Personal Activities (complex bowel care, enteral feeding, tracheostomy, catheter, ventilator, subcutaneous injections, complex wound and severe dysphagia management) — delivered within our registration conditions.
• Worker continuity. The same credential-ready workers return to the same facilities and clients, so residents and veterans see people who know them — the single biggest driver of care quality and satisfaction.
• Credential management built in. AHPRA registration, police and screening checks, first aid and immunisation are verified and monitored, with expiry alerts — so the workers you receive are always current and shift-ready.
• After-hours support. A real coordinator on the phone day or night — because the hardest shifts to fill don't happen at 10am on a Tuesday.
• Transparent communication. Weekly fill, cancellation and continuity reporting you can put in front of a board or an assessor — no black box.
• One accountable team. We source, vet and employ our own workforce and stay accountable for it — you're not managing a chain of subcontractors.

These aren't features on a brochure — they're the reasons a Director of Nursing, a procurement manager or a referring GP can trust that the care actually turns up, safely, and keeps turning up. That's the difference.

Where to next

Facility or procurement? Book an Executive Workforce Review → GP or discharge planner? Refer a veteran (DVA) → Coordinator or SIL provider? Request a Clinical Suitability Review → Nurse or care worker? Work at Carehaven → Why organisations change to Carehaven (the transformation) →

Trusted by healthcare providers

Carehaven has supported organisations including Silverchain, Australian Unity, HammondCare, RSL LifeCare, SummitCare, Arcare and The Salvation Army with nursing and care staffing.

These reflect previous and current engagements of varying scope and period — not all remain current.

See it applied to your own numbers

The Executive Workforce Review is a board-ready, 9-point analysis of your staffing model — provided free, with no procurement commitment.

Book an Executive Workforce Review →

Or call us on 1300 310 605

General information. Supports are delivered within Carehaven's DVA contract and NDIS registration conditions.