News and Updates
Send Us a DVA Community Nursing Referral. We Take It From There.
08 Aug 2026
Carehaven is a DVA contracted Community Nursing provider accepting referrals across Melbourne's north to Greater Bendigo. Send us a valid referral and we confirm receipt the same business day, check eligibility, contact the veteran and arrange the RN assessment promptly.
Helping a veteran remain comfortable at home
08 Aug 2026
Short answer: DVA Community Nursing can provide compassionate palliative support to help an eligible veteran stay comfortable in their own home. As a referrer, you can send a referral directly to Carehaven — we respond promptly and sensitively, check eligibility and arrange an RN assessment. Clinical decisions about care remain with the treating team.
How to refer a veteran for DVA Community Nursing
08 Aug 2026
Short answer: confirm there's a clinical need, complete the DVA referral form (D9389), and send it directly to your chosen provider. DVA doesn't allocate clients — the referral goes to the provider you nominate, and care can start once referral and eligibility are in place.
DVA Community Nursing referral checklist
08 Aug 2026
A one-page guide to what to confirm and include so a veteran's referral is actioned promptly — not returned for missing information. Prefer it on file? Add your details and we'll email you this checklist plus our one-page referral pack (eligibility guide, secure referral method and a named clinical contact). No patient information required here.
What DVA Community Nursing can cover at home
08 Aug 2026
Short answer: clinical nursing care delivered in the veteran's home — including wound care, medication support, diabetes management, continence, catheter and stoma care, palliative support and post-discharge nursing. Personal care can also be provided following clinical assessment.
Who can refer to DVA Community Nursing?
08 Aug 2026
Short answer: authorised referrers are general practitioners, treating hospital doctors, hospital discharge planners, and community nurse practitioners. The referral is sent directly to the contracted provider the referrer or veteran chooses.
What happens after you refer a veteran — so they won't fall through a gap
08 Aug 2026
Short answer: once your referral reaches Carehaven, we confirm it the same business day, check eligibility and that the need fits our services, contact the veteran, arrange an RN home assessment, agree a care plan and schedule visits matched to need — keeping you informed along the way. Care can commence under the DVA standard Schedule of Fees once a valid referral and eligibility check are in place, with no separate DVA approval needed to begin.
Continuity of nursing for a veteran after a hospital stay
08 Aug 2026
Short answer: refer before discharge so nursing care is in place on day one home. As a treating hospital doctor or discharge planner, you can send a DVA Community Nursing referral directly to Carehaven — we confirm the same business day, check eligibility and arrange an RN assessment, giving your patient a warm handover from ward to home.